Terms & Conditions

1. Introduction

Welcome to Shathar Mawi website. By accessing our website or using our products or services, you agree to comply with these Terms & Conditions.

Please review these terms carefully before making a purchase, as they are designed to protect both your rights and the brand’s rights.

2. Product and Service Description

We offer handcrafted luxury jewelry designs. Each piece is exclusive and carries the Shathar Mawi signature.

Images, descriptions, and prices are as accurate as possible, but slight variations may occur due to the handmade nature of the products.

3. Payment

Payments are processed through secure, certified payment gateways.
By using our website and completing a purchase, you agree to the specified payment terms.
Full card details are not stored on our website to ensure maximum security.

4. Shipping Information

Shipping details, including tracking numbers, are provided during checkout.
For digital products or services, access information will be sent to the email provided at purchase.
Please note that preparation time for luxury pieces may vary depending on the design and order.

5. Return and Cancellation Policy

We understand circumstances may change; however, due to the exclusive and luxury nature of our products, some orders may have specific conditions.
Please refer to our Return & Cancellation Policy on the website for detailed instructions on how to request a return or cancel an order.

6. Third Parties

We may work with third-party suppliers, partners, or service providers to ensure high-quality service and secure shipping.
Using our products or services indicates your acceptance of any additional terms these third parties may impose.

7. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising out of or related to these Terms are subject to the exclusive jurisdiction of the courts in Dubai, UAE.

8. Changes to Terms & Conditions

We reserve the right to modify or update these terms at any time.
Continued use of our website or services after changes constitutes acceptance of the updated terms.

9. Contact Information

For any questions or concerns, please contact us via: